Payments
Edoceo Group will ensure learners and clients are fully informed of any fees, charges and payment options involved in their
enrolment through to the completion of their course.
Payment in full is required to secure your place for an Edoceo Group course. This can be completed via the registration links which require credit card payment. If an invoice is required, please contact enquiries@edoceogroup.com.au. This email does not secure course places. Places will be secured once payment is received. Edoceo Group Pty Ltd cannot hold spaces whilst awaiting invoice payment therefore prompt payment is recommended to ensure places on courses are confirmed.
Failure to pay fees and charges may result in any or all of the following until the learner/client pays the full amount due:
▪ Suspension from attending or participating in the course including accessing online learning;
▪ Exclusion from assessment activities;
▪ Withholding of certification documentation;
▪ Termination of the enrolment;
▪ Exclusion from any future enrolments; and
▪ Referring fees and charges remaining unpaid after ninety (90) days from the due date to a debt collection agency for action.
Cancellations
Cancellation of registrations by registrants can be completed through contacting enquiries@edoceogroup.com.au. A full refund can be provided if cancellation occurs outside of the minimum cancellation period outlined for the course which is 6 weeks. The minimum cancellation period is measured in days prior to the course commencement date.
If cancellation occurs within the stipulated minimum cancellation period, the candidate will not receive any refund unless the course place is taken by another participant. The candidate will not be able to transfer to another course without full payment for the future course unless the course place is taken by another participant.
Edoceo Group Pty Ltd reserves the right to cancel a course date if minimum numbers are not met. Candidates will be notified no later than five days before the course date of cancellation and full refund or course date transfer will be provided.
Transfers
Transfers to alternate course dates can be completed via email. Transfer without financial penalty will occur if transfers are completed outside of the minimum cancellation window for the course. Transfer requests within the minimum cancellation window will forfeit the payment for the current date and require full payment for the requested future course date, unless the course place is taken by another participant.
Enquiries
All enquiries should be directed to enquiries@edoceogroup.com.au or messages can be left on the answerphone on (08) 6158 9949.